Sirius/XM Phone Number

Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.

Why Do People Call Sirius XM Radio Customer Support?

People contact Sirius XM customer support for a range of reasons, including:

• Setting up accounts and initiating subscriptions
• Changing or canceling service plans
• Troubleshooting and technical support
• Learning about and using Sirius XM features
• Billing and account issues
• Identity theft and hacking concerns
  

Best Practices for Calling Sirius XM Customer Service

There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:

• Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
• Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
• If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
• Have some way of taking notes during your call. Pen and paper work well for this purpose.

How Do Consumers Feel About Calling Sirius XM Customer Service?

Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.

One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.

What Kind of Issues can Sirius XM Customer Service Representative Resolve?

Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.

What Can't Be Resolved With a Call to Sirius XM Customer Service?

Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.

If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.

What Should You Do If You Have an Unsuccessful Call with Sirius XM?

If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:

• First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
• Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
• If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
• Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
• Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.