Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.
Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:
Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:
Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.
One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.
On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.
Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.
While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.
There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.
First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.
Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.
Once you have your completed notes in front of you, try one of the following:
Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.
Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.
Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.
Questo è il miglior numero di telefono di Verizon FiOS, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Verizon FiOS agente. Questo numero di telefono è il miglior numero di telefono di Verizon FiOS perché 126,522 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-837-4966 includono Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan e altri problemi relativi al servizio clienti. Il call center Verizon FiOS in cui chiami ha dipendenti da India, Singapore, Philippines, Colorado, Texas, North Carolina ed è aperto Mon-Sun 8am-9pm EST in base ai clienti. In totale, Verizon FiOS ha 9 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Verizon FiOS, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.
Sebbene 800-837-4966 sia il miglior numero verde di Verizon FiOS, ci sono 11 modi totali per metterti in contatto con loro. Il secondo modo migliore per parlare con il proprio team di assistenza clienti, secondo altri Verizon FiOS clienti, è chiamare il loro numero di telefono 866-240-9306 per il loro reparto Chiama per un nuovo servizio. Oltre alla chiamata, la prossima opzione preferita per i clienti che cercano aiuto è tramite 866-240-9306 per Chiama per un nuovo servizio. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Verizon FiOS, faccelo sapere in modo che possiamo condividerle con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.
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