Verizon FiOS Phone Number

Calling Verizon FiOS customer service faster by GetHuman

800-837-4966
Customer service
888-858-0822
New customers
Current Wait: 34 min (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
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Get to a live person fastest: Premere # invece di inserire il numero di telefono o il numero di conto, inserire il codice postale. Premere 2. Quindi 1 per Supporto tecnico, 2 per Vendite o Modifiche account, 3 per Disconnetti, 4 per Opzioni pagamento o 5 per Fatturazione.
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Reasons customers like you called recently

Having issues logging into streaming on HBO max
Put new tenant on the account
I need more time to pay my bill. I have been unemployed since June ** and due to the pa...
i am trying to pay but I couldnt find my account number
new Fios customer. Want to understand installation timing and pricing (triple play...
We received a new set top box and problem is still happening. We need a verizon service...
my bill is about $***.oo higher than usual.*Chat did not work. Need to talk about this...
i need to speak with the fios freud department please
I am not any getting a picture on my Fios TV and the Fios TV One Mini there is only one...
cant stream or watch fios on my computor
I need to talk to someone about my Dad's account. I received a text that his payment i...
Need customer service assistance
We ordered DVR service and did not get DVR service installed. We want DVR service insta...
Looking to speak with someone to reschedule a internet appointment
You couldn’t get me in touch with Albany NY Verizon FIOS so a bill could be paid by my...
See more recent reasons for calling

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How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

Numero di telefono da comporre800-837-4966
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Dom 8: 00-21: 00 EST
Il momento migliore per comporre il numero8:35
Naviga nel labirinto del telefono verso un essere umanoPremere # invece di inserire il numero di telefono o il numero di conto, inserire il codice postale. Premere 2. Quindi 1 per Supporto tecnico, 2 per Vendite o Modifiche account, 3 per Disconnetti, 4 per Opzioni pagamento o 5 per Fatturazione.
Attesa media
Attesa corrente34
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, facebook, web
Qualità della comunicazione69%
Qualità dell'aiuto62%
Voti dei clienti5,670
Ultimo aggiornamento delle informazioniSun Oct 18 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di Verizon FiOS, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un Verizon FiOS agente. Questo numero di telefono è il miglior numero di telefono di Verizon FiOS perché 126,522 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-837-4966 includono Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan e altri problemi relativi al servizio clienti. Il call center Verizon FiOS in cui chiami ha dipendenti da India, Singapore, Philippines, Colorado, Texas, North Carolina ed è aperto Mon-Sun 8am-9pm EST in base ai clienti. In totale, Verizon FiOS ha 9 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di Verizon FiOS, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting Verizon FiOS - by phone or otherwise

Mentre 800-837-4966 è il miglior numero verde di Verizon FiOS, ci sono 11 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri Verizon FiOS clienti, è chiamare il loro 888-910-4366 numero di telefono per il loro nuovi clienti dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via 888-910-4366 per nuovi clienti. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare Verizon FiOS, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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