Updated October 11, 2024

Google Play Domande frequenti sui clienti

Le migliori risposte e guide pratiche

Qual è il numero di telefono di Google Play?

La domanda che ci viene posta più spesso riguarda come parlare con il servizio clienti di Google Play. Fai clic qui per informazioni di contatto, opzioni di posta elettronica e chat, come trovare una persona dal vivo, tempi di attesa e altro ancora.

Come posso aggiornare il mio account e le informazioni di fatturazione su Google Play?

Aggiornare le informazioni di fatturazione sul Google Play Store è facile con questa guida passo-passo. Accedendo al tuo account e navigando...

Come posso recuperare il mio account Google Play?

Potrebbe essere necessario ripristinare il tuo account Google Play dopo che Google ti ha bloccato fuori dal sistema o dopo che ti sei bloccato fuori...

Fai qualsiasi domanda sul servizio clienti di Google Play e ricevi subito una risposta.

Contatta il servizio clienti Google Play

Google Play domande recenti dei clienti

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

chiesto a Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

chiesto a May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

chiesto a May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

chiesto a Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

chiesto a Apr 15, 2024 4:08 PM

Aiutami con il mio problema con il servizio clienti Google Play

Gift Cards

Come posso utilizzare la mia carta regalo Google Play per i miei acquisti?

Puoi acquistare contenuti digitali o abbonarti ad app sul Google Play Store con le tue carte regalo. Tuttavia è necessario riscattare il...

Google Play Domande frequenti sui clienti

Le migliori risposte e guide pratiche

Qual è il numero di telefono di Google Play?

Come posso aggiornare il mio account e le informazioni di fatturazione su Google Play?

Come posso recuperare il mio account Google Play?

Google Play domande recenti dei clienti

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

Aiutami con il mio problema con il servizio clienti Google Play

Gift Cards

Come posso utilizzare la mia carta regalo Google Play per i miei acquisti?

Come posso controllare il saldo della mia carta regalo Google Play?

Come posso inviare a qualcuno una carta regalo Google Play?

Come posso richiedere un rimborso su una carta regalo da Google Play?

Come posso acquistare una carta regalo da Google Play?

Cosa devo fare se il saldo della mia carta regalo Google Play non viene caricato?

Come posso risolvere un problema con la mia carta regalo Google Play o il codice promozionale non caricati?

Subscriptions

Come posso cancellare il mio abbonamento a Google Play?

Support

È possibile ottenere supporto tecnico da Google Play?

Security

Come faccio a segnalare addebiti non autorizzati su Google Pay?

Come posso contestare gli addebiti di Google Play?

Billing

Come posso aggiornare il mio account e le informazioni di fatturazione su Google Play?

Account Recovery

Come posso recuperare il mio account Google Play?

Payment Methods

Posso utilizzare più metodi di pagamento per un singolo acquisto su Google Play?

App Downloads

Qual è il limite massimo di dimensioni per i download di app su Google Play?

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